FAQ
Frequented questions- When and how can I book an appointment?
Our experienced professionals can assist you with everything on our central phone number on weekdays from 08:00 to 19:00. Our phone number is:
If we cannot answer immediately, please be patient. Our colleagues are constantly working to handle inquiries promptly, but there may be situations where sudden increased traffic temporarily overloads our contact lines.
It is also possible to book an appointment online 24 hours a day through our website by clicking the button:
- What is the process for online appointment booking??
- Can I consult with a doctor without being in the Clinic personally?
Yes. Teleconsultation is possible in our clinic, which you can read about in detail in the teleconsultation menu:
https://www.diabetescentrumszeged.hu/en/remote-consultation
This is not a phone consultation! An appointment must be booked.
- Can I talk to the doctor on the central phone number?
- How long do the examinations take?
The time intervals listed on our website are for informational purposes only; there is no fixed time. We indicate average times that our system and colleagues work with.
- Can there be delays compared to the given appointment time?
- When can I cancel my already booked appointment?
You cannot cancel/modify your appointment within 24 hours before the appointment time! If you have received an appointment within 24 hours, that cannot be modified/canceled either.
If you cannot come after all, please notify our colleagues at our central phone number as soon as possible! If you do not show up and do not notify us, you are taking away the opportunity from others!
If you do not cancel the appointment and do not appear at your scheduled time, you are required to pay the full visit fee as a cancellation fee to Újszeged Medical Center. More information can be found in the Terms and Conditions website:
https://www.diabetescentrumszeged.hu/en/terms-and-conditions
- Will I receive a notification about my appointment?
- Can I pay with a bank card at the Clinic?
No, currently you can pay with cash and bank transfer. An ATM is located next to the clinic. You can read more about this in the lower section.
The bank card payment method is being developed, so this option will soon be available!
- What documents are needed?
For patient registration, an ID card, TAJ card, and address card are required. Without these, we cannot register you in the system, thus care cannot be provided. It is NOT necessary to bring medical documents, as the specialist can see these in the EESZT.
For the mandatory data provision in accordance with legislative requirements to the EESZT, the provision of TAJ is a basic condition for starting care for all Hungarian citizens, and to protect your data, the credible verification of your personal data is necessary. In the case of foreign citizens without a TAJ number, the number of the foreign travel document will be recorded. Therefore, our patients without a Hungarian TAJ number should bring a passport along with an ID card for data registration purposes!
- Do I have to pay additional fees for recommendations and prescription writing?
- Can I arrive without an appointment?
No, everyone arrives by appointment; we accept everyone by appointment. Appointment booking is mandatory in all cases!
Those arriving without booking an appointment, unfortunately, cannot be examine!
- Can my whole family see the doctor at one appointment?
No, 1 appointment is for 1 person’s care. If you are coming with a relative or child, you need to book as many appointments as the number of patients wishing to use our service. It is possible to book consecutive appointments depending on availability, so the examination can be conducted simultaneously.
- My specialist recommendation has expired. I would like to have my medication prescribed. What should I do? "I only need a piece of paper." Do I have to book an appointment and come to the doctor for this?
A patient, even for the renewal of a specialist recommendation, does not mean just issuing a piece of paper. The specialist reviews the available fresh reports, checks whether the prescribed medication can be written at a discounted rate according to legal requirements, and whether any changes have occurred in the meantime that would justify suspending the medication, applying it at a lower or higher dose. This always requires the duration of a visit.
Our specialists, if you have been to us before, will call you back for a possible check-up so that the recommendation does not expire in the meantime, so this rarely occurs.
According to the law, it is not possible to request medication prescription in any other way (phone, email).
For these reasons, an appointment must be booked!
- Is it possible to book multiple specialist's appointments at once?
- What is the clinic's email address? Where can I write, can I write to the clinic in case of questions?
Important to note that appointment requests or medical examinations, and assistance cannot be requested via email, here we can only help with logistical or technical questions!
We recommend calling first in case of questions or problems! We also await inquiries from companies at this email address.
- Can you also care for foreign patients?
- How can I book an appointment with Professor László Rovó for ENT? Is the booking process different from other specialists??
- How far in advance should I book?
- In whose name should I book if someone else is using the examination?
Always request an appointment in the name of the person coming for the medical examination.
- Can family members accompany me to the examinations?
Of course, yes. During the examinations, our comfortable waiting area is available for companions. Please ensure that a maximum of 1 accompanying person enters the office during the examination to avoid overcrowding.
It is important to note that we can only accommodate 1 person for 1 appointment!
- Do I need a referral for specialist consultations?
A referral is not necessary for specialist consultations, as no referral is needed for private consultations. However, a referral is required for blood tests, and oral glucose tolerance test (OGTT).
- I would like to request emergency care! Is such care possible?
We inform you that our clinic is NOT authorized to provide emergency care according to legislation. According to current legislation, the Emergency Department (SBO) performs these cases.
In case of an emergency, DO NOT WAIT for a private doctor! Call the central emergency number: 112!
- I would like a copy of the outpatient report!
- Where can I find the nearest pharmacy / ATM / buffet?
The nearest pharmacy is Pingvin Pharmacy, which is located in the same building as our institution. The ATM is located at the entrance of the SPAR store, about 50 meters from our clinic. In the vicinity of the Health Center, SPAR, CBA stores, andand bakeries for the convenience of our patients.
- I can't find the way! How should I come by car, on foot, or by public transport?
By car from Szeged, coming from the Center (Belvárosi) Bridge, turn right into the second street, Vedres Street. At the end of the street, turn left, and Szolgáltató sor opens from Herke Street. Follow the map below.
Coming from Szőreg, you can reach Vedres Street via Csanádi Street. At the intersection of Csanádi Street and Vedres Street (in the upper corner of the picture), turn left, then arrive at the clinic through Herke Street.
By public transport, take the number 5 or 6 trolleybus and get off at the second Újszeged stop. A pedestrian street starts there, head towards the Pingvin Pharmacy building. Our clinic is about 50 meters from the stop. The number 90 bus also stops near the Clinic, on Vedres Street.
- Is there parking available?
Next to our Health Center, you can park in a paid parking zone. Paid parking hours are from 8:00 AM to 6:00 PM on weekdays.
Parking fees can be paid via SMS and mobile application.
In the case of SMS, send the vehicle's license plate number to the phone number +0620/ 30/ 70/ -7636724.
If you are a Telekom customer, you can find out about the method and fee of mobile parking by clicking here.
If you are a Telenor/Yettel customer, you can find out about the method and fee of mobile parking by clicking here.
If you are a Vodafone customer, you can find out about the method and fee of mobile parking by clicking here.
You can download the National Mobile Payment System mobile application by clicking here clicking here.
- Can I pay with euros?
Yes, currently you can pay in forints and euros. Please indicate your payment intention at the reception or by phone as soon as possible!
- Do I have to pay a separate fee for prescription writing?
No, because our visit fee includes the issuance of prescriptions and necessary specialist recommendations.
- Can you issue a health insurance fund invoice?
Yes, we will issue an invoice since our company is listed in the NEAK registry, allowing you to settle invoices even without a contract.
Please indicate your need for an invoice preferably when arriving for your appointment or, at the latest, after the examination at the reception.
We are unable to issue an invoice after payment and departure!
