Újszeged Medical Center

If a patient books an appointment online or by phone at the Újszeged Health Center for any outpatient private health care service (hereinafter: health care service), they acknowledge that by booking, a contract is created between the patient and the company operating the Újszeged Health Center (Várkonyi és Társa 2001 KFT. and the specified company(ies), hereinafter: Service Provider), based on which the company is obligated to provide the booked health care service, and the patient is obligated to pay the corresponding service fee. The patient acknowledges that by booking, they are subject to the obligations specified in this regulation.

1. REGISTRATION AND PROCEDURE OF CARE:

1.1. Booking an appointment by phone:

• Our dispatcher is available to our patients every weekday from 8:00 AM to 7:00 PM.

• Central phone number: +36 (30) 440 1161

1.2. Online appointment booking and care:

• 1.2.1. During online appointment booking, fill in the following fields required for registration. The system will not accept the registration without providing the fields marked with an asterisk and accepting the privacy statement.

• 1.2.2. Also indicate the data regarding the content of the invoice to be issued for the care as needed. If you want the invoice in a name other than your own, please record the desired data accurately.

• 1.2.3. Our colleagues will contact you by phone as soon as possible to arrange a mutually suitable appointment.

• 1.2.4. In the remarks section, you can indicate if you do not wish to pay the consultation fee by bank transfer. In this case, the following do not apply to you.

• 1.2.5. If a bank transfer is more convenient for you, you can indicate this, and we will send you an account number and the fee for the requested care to the email address you provided, which we ask you to transfer.

• 1.2.6. After the bank has received it, the appointment booking will be finalized. We will confirm this by email, ensuring the booked appointment is available for you.

• 1.2.7. Within a maximum of 5 working days after the bank transfer, you will receive an electronic invoice for the paid amount by email.

• 1.2.8. Please notify us by phone if you cannot attend the visit for any reason. You can reschedule the appointment if necessary, according to the appointment cancellation and rescheduling policy found below.

• 1.2.9. The outpatient treatment sheet issued for the visit can be downloaded and printed by logging in to the client portal, ensuring that only you have access to your personal health data. Other documents (specialist recommendations for discounted drug prescriptions, tax benefits, driver's licenses) can also be downloaded and printed similarly through the client portal. This administration allows the visit time to serve only your health care, without the documentation taking up your time. If you do not have client portal access, we will send it by email upon request, or it can be collected personally at the Health Center after prior arrangement.

• 1.2.10. During telephone or teleconsultation, specialist advice is provided, and no specific examination is carried out. It is important to note that teleconsultation cannot replace personal doctor-patient care. During the teleconsultation, the doctor bases their suggestion on the data and information provided by the patient. Therefore, it is very important that the consulting specialist receives as much background information and medical history as possible before the consultation. If the doctor deems the examination without personal attendance essential during the consultation, they will draw the patient's attention to this. Telephone-online consultation cannot completely replace a personal consultation and medical examination with a specialist, so we cannot take full professional responsibility. Furthermore, not all specialties are suitable for online teleconsultation. Please inquire about further information on this matter with our colleagues.

2.) APPOINTMENT CANCELLATION AND RESCHEDULING POLICY

2.1. The patient cannot cancel or reschedule the booked appointment within 24 hours before the booking time, and anyone who receives an appointment within 24 hours after booking is also not entitled to cancel or reschedule it.

2.2. Booking an appointment carries serious responsibility. If the patient does not cancel the booked appointment for any reason (excluding verified illness or other reasons established by another medical opinion) beyond the 24 hours before the appointment or wishes to cancel or reschedule it within 24 hours, and/or the patient does not appear at the booked appointment, they are obliged to reimburse the full visit fee as a cancellation surcharge to the Újszeged Medical Center.

2.3. The amount specified in point 2.2. can be paid by bank transfer through our online administration interface by choosing the "Immediate Transfer!" menu at the following link: https://www.diabetescentrumszeged.hu/online-ugyintezes-ujszeged-egeszsegkozpont, or in person at the reception of Újszeged Health Center (6726. Szeged, Szolgáltató sor 1.) within 3 working days from the missed appointment date.

2.4. If the patient does not fulfill this obligation, they acknowledge that the company operating the Újszeged Health Center may enforce the payment of the surcharge by legal means, with all associated costs borne by the patient. Furthermore, the patient acknowledges that until they fulfill the obligation to pay the surcharge, the Újszeged Health Center does not provide them with a new appointment booking opportunity for any private health care service.

3.) ARRIVAL, WAITING, DELAY

3.1. The Service Provider undertakes and ensures that the service, care is performed at the agreed time if:

• The patient's health condition allows for the care, examination, or intervention to be carried out.

• The patient strictly follows the preliminary instructions necessary for the given care, examination.

• The patient agrees to arrive at the clinic 5 minutes before the pre-booked, agreed time. The Service Provider may refuse to provide care for a late-arriving patient. 3.2. Based on the agreement during the appointment booking, the Service Provider assumes the average time required for the given service and books the appointment accordingly to ensure patients enter the clinic without waiting. Despite careful planning and appointment practice, delays may occur for certain appointments, as it can happen that the care of certain patients takes longer for professional reasons than the scheduled time. In such cases, the appointment is not suspended at the end of the scheduled time.

4.) PARTICIPATION IN EXAMINATION

4.1. During health care, the patient agrees to inform the specialist or the health professional providing the service about all relevant data, information, circumstances, and facts necessary to understand the patient's medical history. The patient agrees not to conceal their illness. 4.2. The specialist providing the health care or the health professional providing the service – if they are entitled to do so based on their professional competence and readiness – examines and treats the patient according to professional rules. In the absence of material or personal conditions, the Service Provider may refer the patient to a health care provider with the necessary conditions.

5.) SERVICE FEE, PAYMENT

5.1. The patient is obliged to pay for the services provided by the Service Provider. The current price lists are available on the Service Provider's website (https://www.diabetescentrumszeged.hu/en/our-prices) and can also be found in the waiting area. The Service Provider undertakes to immediately modify and publish any changes to the price list on their website. The services provided by the Service Provider are tax-exempt, not subject to VAT.

5.2. Payment, invoicing

• 5.2.1. The cost of care can be paid by the patient at the clinic's reception. Payment is possible in cash or by bank transfer.

• 5.2.2. The patient must inform our colleague in a timely manner if they require an invoice before payment. The electronic invoice can be issued at the reception upon request. The electronic invoice can be issued based on the patient's verbal approval. In the case of an electronic invoice, the patient undertakes its storage. An invoice cannot be issued after departure. If the patient does not require an invoice, a receipt will be issued for the given amount.

• 5.2.3. A health insurance fund invoice can also be issued upon request. In this case, our colleague will ask for your member identification, which will be written on the invoice. The Service Provider is not contracted with Health Insurance Funds.

We kindly ask for your understanding and acknowledgment of the above!

We help! If you have questions, further information can be found on our FAQ page:

https://www.diabetescentrumszeged.hu/en/faq